Frequently Asked Questions.
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, UnionPay, and PayPal.
We do not accept cash on delivery or bank transfers.
For full details, please visit our Payment Policy.
Yes, all orders include free worldwide shipping. Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a tracking link by email.
You can return your item within 30 days after delivery, provided it is unused, in its original condition, and in its original packaging.
Once your return is received and approved, a refund will be issued to your original payment method within 14 days.
You can find the full refund policy here
We aim to respond to all customer inquiries within one business day.
Our service hours are:
- Monday to Friday: 09:00 AM – 06:00 PM (GMT+1)
- Saturday and Sunday: 10:00 AM – 05:00 PM (GMT+1)
Because we process orders quickly (usually within 1–3 business days), changes or cancellations might not always be possible.
If you contact us immediately after placing your order, our team will check whether it can still be modified before it ships.
We collect and process your personal data only to fulfill your order and improve your shopping experience. You have full rights to manage your data preferences and opt out of certain data uses.
For details, please see our privacy settings page here